“We’ve been trained that the workforce is a pyramid. You go to college to get a job on the bottom rung, and you work your way up a ladder to the top,” she told me. “Now, we are all at a very different point. We’re all at the same place. There’s no difference in knowledge levels that we all have, whether you’re an entry-level employee or an executive.”
AI has flattened the knowledge hierarchy, forcing leaders to learn new tools and reimagine everything from business models to job descriptions.
Nonetheless she’s convinced that leaders and AI agents will soon be working side by side. “The AI is helpful at really giving us eyes where we don’t have them, removing our blinders, helping us see and understand better,” she says. So while a boss may just see a salesperson achieving quota or a ‘mediocre’ colleague, the AI may surface that the quota was met despite some poor behaviors, or that the mediocre performer is actually stellar at helping their peers.
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