“There’s a couple things that are part of our secret sauce, and I’m sure a lot of companies would say this, but our people have hustle,” Schmitt recently said onstage at Fortune’s Workplace Innovation Summit. “How do you solve problems? How do you have that internal fortitude to work through it? How are you curious? Are you always asking questions?”
PepsiCo is known as a breeding ground for the next generation of Fortune 500 leaders, minting CEOs like Target’s Brian Cornell, McDonald’s Chris Kempczinski, and Delta Air Lines’ Ed Bastian, to name a few. And the company’s CPO wants to keep a dynamic profile in hiring and shaping great leaders at the company, whether or not they stay or move on to other titans of industry. Schmitt explains that PepsiCo is on the hunt for talent in which both parties feed into one another’s success.
“I think that it’s really about, what’s the person’s education—the one they come with, [and] the one we provide? What exposure can we give them?” the executive said. “How are we modifying our evaluation process so we’re finding these jewels wherever they sit in the organization?…It’s the kind of work all HR professionals really want to do.”
However, valuing humans’ capabilities doesn’t mean that tech-savvy is off the table at the food and drink giant. For the Pepsi-Cola brand—which originated in 1893 and became a corporate entity after its 1965 merger with Frito-Lay—innovation is a core element of the company’s success. And that includes keeping up with the latest technologies while running 50-year-old factories.
“We’re all using [AI] all day long through our devices, so why would you come to work and fill out paper?” the PepsiCo executive said. “It feels like we should have a change.”
During this newfound AI transformation, Schmitt says there’s more pressure to explain things to the workforce. The CPO says the company’s main goals are to make jobs safer, more productive, and attractive, all while keeping workers in the loop. The goal is “human-centric design”: providing value through the technology while staying accountable. Ultimately, Schmitt believes that people will be the drivers of innovation, bolstered by AI-driven productivity. Implementing the tech is just one way PepsiCo is staying sharp.
“We do believe that humans are going to create new opportunities, and we believe in re-imagination, and I think that’s going to come from our people—not just from the tech—and people using tech in the right way,” Schmitt continued. “When we roll out simple things, you need adoption for it to work.”
