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“For some users, ChatGPT has become more than just a productivity tool,” says Irina Pichura, a career coach for Resume.org. “Whether they’re working through a tough decision, venting about a bad day, or seeking guidance on personal matters, it’s clear that many workers, particularly younger ones, are using AI to fill a gap in support they may not find elsewhere,” says Pichura.
Given an increasingly personal reliance on AI, HR professionals should also take note of where employees—and especially the youngest office workers—are getting career advice. Around 40% of employees overall say they rely more on ChatGPT than their manager to answer questions about work, with nearly half (49%) of Gen Zers agreeing.
Pichura notes that this generation is accustomed to receiving instant feedback, and when they’re not getting that from their manager, they may look to other sources instead.
“Gen Z workers have grown up with instant access to information, so it’s no surprise they turn to AI before turning to a manager,” says Pichura. “For them, ChatGPT offers fast, judgment-free answers, which can feel more efficient and comfortable than approaching a supervisor, especially in remote or high-pressure environments.”
