ServiceNow isn’t in the sexiest of categories. It originally was known for automating IT support requests, and has since added HR operations and customer relationship management to its product suite. By entering the CRM space, ServiceNow is competing with industry giant Salesforce. That’s a strategic expansion, Mastantuono says, widening the remit of what ServiceNow is.
Existing customers grew their $5 million-plus contracts by 40%, adding upsold services as ServiceNow expanded. An AI assistant offering is expected to contribute $1 billion in revenue by 2026. ServiceNow’s growth depended on offering more to existing customers, not just wooing new ones.
In 2025, the company expects to reach $12.7 billion in revenue, it has told investors. Since debuting on the Fortune 500 in 2023, it has so far climbed the ranks of that elite list.
“I’ve had a front-row seat for what I think is one of the most remarkable growth trajectories in enterprise tech,” Mastantuono, who joined in 2020, told Sheryl.
Emma Hinchliffe
emma.hinchliffe@fortune.com
