And he doesn’t see his hybrid AI-human workforce as an other-worldly future. “I don’t think it’s dystopian at all,” he added. “This is reality, at least for me.”
Fortune reached out to Salesforce for comment.
And while the customer service department gets heavily slashed, he’s still adamant that it’s an “exciting” time for the wider company—and that humans will remain at the core of the function.
“There’s also an omni-channel supervisor now that’s helping those agents and those humans work together,” Benioff said on the podcast. “And this is the most exciting thing that’s happened in the last nine months for Salesforce.”
But further automation beyond sales and support could be on the cards as the Salesforce boss revealed he’s looking at “every single function” to see how it can become an agentic business.
CEOs once denied the fact that rapid AI adoption will slash staffers across organizations—but now leaders are openly sharing their plans to replace humans with bots. More than 64,000 have been laid off across the tech sector this year as industry heavyweights lead the charge in job automation.
