Over the past four years, ServiceNow customers with contract values exceeding $5 million have seen their contracts grow by an average of 40% through upsells and additional services. Its AI experience, Now Assist, surpassed $250 million in average contract value, with a projected $1 billion contribution by 2026.
“I’ve had a front-row seat for what I think is one of the most remarkable growth trajectories in enterprise tech,” Mastantuono said. During its investor day last week, ServiceNow announced it expects to achieve $12.7 billion in revenue on a constant currency basis in 2025, maintaining a 32% free cash flow margin.
“The need to modernize and digitize IT across government agencies is still so broad,” Mastantuono said.
Mastantuono took on the role of president in January, in addition to finance chief. Not only does she meet with clients to help them use the company’s products to navigate uncertainty, but she also does the same internally. “What I’m doing in my new role is ensuring that AI is going to drive real productivity across the organization,” Mastantuono said. A modern CFO’s job is to be the business strategist, she said.
