“The easiest way to find the fraudster is to stop payments and listen, cause whoever screams is the one stealing,” he told All-In, using his 94-year-old mother-in-law as an example of someone who wouldn’t call in.
But the true rate of phone fraud, according to a news outlet that covers government technology, is just a fraction of 1%.
“No significant fraud has been detected from the flagged cases,” the internal document said, according to the site.
DOGE did not respond to Fortune’s request for comment.
A Social Security spokesperson told Fortune that, between March 29 and April 26, SSA’s new fraud detection tools flagged 20,000 distinct social security numbers where “a direct deposit change was requested over the phone and failed a security measure,” and said its fraud measures helped the office avoid $19.9 million in losses.
The office “continues to refine the anti-fraud algorithm to flag only the claims with the highest probability of fraud,” the spokesperson said in an email.
However, the changes have also created a “degradation of public service,” according to Nextgov. In addition to requiring ID checks, the SSA put an automatic delay on new benefit claims so it could run fraud checks, Nextgov reported. The move “delays payments and benefits to customers, despite an extremely low risk of fraud,” the document noted, according to Nextgov.
