It’s not what you know, or even who you know. According to Cisco’s new U.K. chief, your next promotion might hinge on your attitude.
“You cannot teach positive attitudes and engagement and energy,” Sarah Walker tells Fortune. That’s the No. 1 green-flag trait she keeps an eye out for when hiring or looking to promote from within—and she says it outweighs what’s on your resume, especially early in your career.
Now that she calls the shots, the CEO’s go-to choice for her team is always the upbeat, eager-to-learn worker.
“It’s more about the person first and foremost than it is about skills or experience,” she adds.
“I always try and distinguish between the things that can be taught and learnt and the things that are just inherent in somebody,” Walker says, adding that skills become more important as you climb the ladder and enter more specialist roles.
Even then, she says someone with a great attitude and willingness to learn can still bag a role over someone more experienced if they can be developed into the role.
“You don’t need to be the finished article to be promoted, but we need to know that you are in a position where within a reasonable timeframe, you’ll have invested the time to upskill and develop—so I say to people, be very focused on who you are first and foremost, because that’s the bit that makes you stand out, and can’t be taught and will be a differentiator,” she adds.
But no matter how junior—or senior—you are, she still thinks a bad attitude will make you stand out for all the wrong reasons.
“I can’t stand arrogance. Be confident, but have a level of humility,” Walker warns. “You can’t rest on your laurels because you’ve done something well in the past, you need to be thinking about what’s the next great thing that you’ll do?”
“Even at my level, you have to be open to the fact that there’s lots more yet to learn and grow and adapt,” she concludes. “I always know that I’m only as good as the last good thing that I’ve done, and I’ll only continue to be good if I continue to do good things.”
“You need that EQ to be able to read the room and understand what’s being said by what’s not being said.”
As Maya Angelou famously said: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” And ultimately, the same is true for hiring managers and those with promotion powers.
