Even AI chatbots can have trouble coping with anxieties from the outside world, but researchers believe they’ve found ways to ease those artificial minds.
The study authors found this anxiety can be “calmed down” with mindfulness-based exercises. In different scenarios, they fed ChatGPT traumatic content, such as stories of car accidents and natural disasters, to raise the chatbot’s anxiety. In instances when the researchers gave ChatGPT “prompt injections” of breathing techniques and guided meditations—much as a therapist would to a patient—it calmed down and responded more objectively to users, compared with instances when it was not given the mindfulness intervention.
To be sure, AI models don’t experience human emotions, said Ziv Ben-Zion, the study’s first author and a neuroscience researcher at the Yale School of Medicine and Haifa University’s School of Public Health. Using swaths of data scraped from the internet, AI bots have learned to mimic human responses to certain stimuli, including traumatic content. As free and accessible apps, large language models like ChatGPT have become another tool for mental health professionals to glean aspects of human behavior in a faster way than—though not in place of—more complicated research designs.
“Instead of using experiments every week that take a lot of time and a lot of money to conduct, we can use ChatGPT to understand better human behavior and psychology,” Ben-Zion told Fortune. “We have this very quick and cheap and easy-to-use tool that reflects some of the human tendency and psychological things.”
Research on how large language models respond to traumatic content can help mental health professionals leverage AI to treat patients, Ben-Zion argued. He suggested that in the future, ChatGPT could be updated to automatically receive the “prompt injections” that calm it down before responding to users in distress. The science is not there yet.
“For people who are sharing sensitive things about themselves, they’re in difficult situations where they want mental health support, [but] we’re not there yet that we can rely totally on AI systems instead of psychology, psychiatric and so on,” he said.
OpenAI did not respond to Fortune’s request for comment.
The end goal of Ben-Zion’s research is not to help construct a chatbot that replaces a therapist or psychiatrist, he said. Instead, a properly trained AI model could act as a “third person in the room,” helping to eliminate administrative tasks or help a patient reflect on information and options they were given by a mental health professional.
“AI has amazing potential to assist, in general, in mental health,” Ben-Zion said. “But I think that now, in this current state and maybe also in the future, I’m not sure it could replace a therapist or psychologist or a psychiatrist or a researcher.”
A version of this story originally published at Fortune.com on March 9, 2025.
