British Airways is a 51-year-old airline, but tech-related teething troubles have long loomed over it, causing flight delays and other disruptions.
Now, the London-based airline says it has found a way to address these issues thanks to a ‘game-changing’ new AI, allowing for a record number of flights to depart on time.
When announcing these measures last March, British Airways said the tech would help preempt delays and improve decision-making around missed flight connections. The AI tools would also help reroute flights away from poor weather conditions.
The company said it would invest in improving its website, mobile app, and in-flight wifi access.
Initial data from the carrier suggests that flight delays fell by 86% in the first quarter. Still, the FT’s analysis pointed out that one-hour or longer delays over the 12 months to February were still higher than pre-pandemic levels.
British Airways’ latest technology overhaul points to the carrier’s efforts at limiting the risk of large-scale disruptions ahead of the peak summer travel season.
Representatives at British Airways didn’t immediately return Fortune’s request for comment.
