On Gen Z: “The greatest irony of our time is we are leaving out a generation that’s most skilled to do AI. We have to make room for that generation if we want AI to thrive within a company. We dismiss them, like they’ve done something wrong. These are people we asked to grow up digitally different. We shoved an iPad in their hands at 3 and 4 years old.”
On ‘knowledge’ workers: “The corpus of knowledge that you have is going to be far outpaced, but you can use that to create value and differentiate. My tax agent now gives me wealth advice because his tax work is automated. Everyone’s going to be the world’s greatest coder. However, your ability to build products, use judgment, use inference, use delight in how you bring it to market—that is never going to go away.”
On leadership in the AI era: “Be very clear and set board expectations on what success looks like—and sometimes educate them on what the challenges are going to be. Explain to your people that their jobs are changing. There will be reductions in force. Don’t hide from them—but at the same time, enable them to be successful. Get the humility to understand that your 10, 30, 40 years of experience is important but may not be relevant at the pace of change. Be a constant learner.”
