Amazon also allegedly created a complex cancellation process internally dubbed “Iliad,” referencing Homer’s epic poem about the decade-long Trojan War. The process required customers to navigate multiple pages and options to cancel their subscriptions.
Internal Amazon documents revealed during the case showed executives discussing these practices, with employees calling unwanted subscriptions “an unspoken cancer” and describing “subscription driving” as “a bit of a shady world,” according to the FTC.
As part of the agreement, Amazon must eliminate buttons stating “No, I don’t want Free Shipping” and instead provide clear options for customers to decline Prime. The company must also offer transparent disclosures about Prime’s terms during enrollment and create simpler cancellation processes.
