Amazon knows some of its customers are gaming the Prime system. The tech giant is well aware that a portion of orders aren’t just placed by people who aren’t the account holder; they’re placed by customers who don’t even live under the same roof.
While Jamil Ghani, vice president of Amazon Prime, says that’s not how the service is intended to be used, he’s trying to encourage individuals to create their own accounts instead of outright banning the habit.
Netflix announced its intention to ban password sharing in May 2023, writing to customers that if they wanted to share accounts with people outside their homes, they would have to transfer the account or add a new user.
Speaking to Fortune in an exclusive interview, Ghani said he had nothing “official” to share on the issue of account sharing.
While not ruling out potential action, Ghani added: “Prime is meant for the household. Our membership is different to a lot of other memberships in that it is purposely meant for household individuals living together.
“That could be a family, that could be adults cohabitating, whatever, but because of the nature of the benefits themselves, you don’t often just shop for yourself. When you’re living with other people, you shop for the household.”
While the move to crackdown on password sharing initially infuriated users, it proved something of a goldmine for platforms themselves.
In the final quarter of 2024, the most recent data available, Netflix confirmed it had added 19 million users, increasing global paying membership by approximately 41 million over the year prior.
Of course, Amazon’s Prime isn’t merely a streaming service. First and foremost, it offers one-day delivery options and same-day options for some zip codes.
In some cases, Ghani added, work carried out on Amazon’s supply chain means some deliveries are now made within mere hours.
Amazon’s other interests encapsulate cloud computing platform Amazon Web Services (AWS), online retail stores, and healthcare—with endeavors into artificial intelligence also taking centre stage on more recent earnings call.
As such, in context, Amazon has less to gain or lose by changing its account policies than other models.
That being said, it would be a tough call for any business to ignore the potential of a password-sharing ban when it has worked out well for competitors.
Ghani told Fortune: “We’re relaunching the Prime young adult program which is all the benefits of Prime and more for folks that are [aged] 18 to 24.
“That is a good example of easing that transition from maybe being on your parent’s account to having your own account and all the benefits that come with it: Your own payment instruments, your own personalization history, your own order history, your own privacy.
“Same thing for folks that are on eligible forms of government assistance. We have Prime Access, which is a 50% off program for folks who find themselves on hard times.”
With consumers battling an uncertain economic outlook, the challenge for Ghani is to maintain value in customers’ eyes.
“We want all of our customers to experience Prime because we do think it’s the best way to be an Amazon customer, and we’re making it easier and easier for members to … have a direct relationship of their own,” he said.
