“I think there is a massive shift coming to knowledge work. And it’s not just in banking, it’s in society at large.”
By early 2024, Klarna had launched an OpenAI-powered customer service chatbot that the company said can do the work equivalent to 800 full-time agents.
Even with the recalibration, Klarna’s AI push has come with real consequences for workers. The company slowed hiring and reduced its employee base from 7,400 to 3,000, Siemiatkowski said.
Fortune reached out to Siemiatkowski for further comment.
Siemiatkowski isn’t just talking about AI—he’s living it. He told Bloomberg that he uses the technology “all the time.”
“My wife is complaining because when the kids go to sleep, I’m like, ‘Hey, can I just go and vibe code a bit?’ So she’s not too happy with me,” he said.
“But it’s so intriguing, it’s so fantastic to learn these technologies. People should not be afraid of technology.”
