“We’re hearing story after story of people overextending themselves, juggling payments from various loan companies and banks,” Rebecca A. Carter, a LegalShield provider lawyer with Friedman, Framme & Thrush, said in a statement. “What many don’t realize is that if you aren’t disciplined about managing the payment schedules and budgeting, it can snowball quickly into a serious financial burden.”
“Buy Now, Pay Later loans are playing an increasingly important role in consumers’ financial lives,” Julie May, vice president and general manager of B2B Scores at FICO, said in a statement. “We’re enabling lenders to more accurately evaluate credit readiness, especially for consumers whose first credit experience is through BNPL products.”
LegalShield also warns 45% of BNPL users have faced legal or contractual disputes from using the financing service, with 62% of those reporting billing errors and 60% forced to pay even after returning items. But many of these customers just give up, LegalShield found, and just pay incorrect charges or don’t know they have the legal right to dispute them.
“BNPL has evolved from a simple payment option into a complex financial tool that, without proper understanding and legal guidance, can gradually become overwhelming for families,” Carter said.
To be sure, not all aspects of BNPL services are bad. They’ve given consumers more purchasing power, an interest-free option for paying off major purchases, and instant gratification for customers who would otherwise have to save up for a long time to make a high-ticket purchase. It’s also been positive for merchants in that they can have increased sales volume and expand to new customer demographics.
Personal finance experts have also offered advice to consumers for not getting overwhelmed by BNPL payments—chiefly not spending more than you make.
“Credit card debt is a terrible place to be. Interest rates are unbelievable, and if you find yourself in that trap, it can be so hard to get out of,” Allyson Kiel, a private wealth advisor at Synovus Bank, previously told Fortune’s Preston Fore. “If it’s a want and not a need, you should wait.”
Consumers can also expect more BNPL innovations in the future—particularly in light of Klarna’s IPO.
“This isn’t the finish line. It’s fuel,” Klarna CEO and cofounder Sebastian Siemiatkowski said in a statement about the IPO. “Fuel for us to keep disrupting, keep innovating, and keep making life easier for millions of people out there.
